Thinking of returning an item? 30-day Returns Guarantee
Important:
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
* Please use our online Returns Support Centre to return all items that you have purchased directly from Amazon.co.uk
* Please print the return label and include it in your return package. Do not change the size of the return package when printing as this can make the label unreadable for our scanners.
If you cannot print the label, please include the payslip (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.
* Please use the Amazon.co.uk cardboard box and the manufacturer's original package to return the item.
If you no longer have the Amazon.co.uk cardboard box, please include the name of the person who ordered the items and the order number in the sender field on the package. Click on the links at the end of this page for specific information on returning each type of item (including unwanted gifts) under our 30-day Returns Guarantee.
* Note: if you return an item/s to us using a pre-paid, personalised return label and the reason for the return is not because of an error on our part and the item is not defective, we will deduct the cost of return postage from your refund.
Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty.
* Note: Our returns guarantee for large items delivered via specialist courier is limited to 14 days. Click here for further information. We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item). Click on the links below to find out how to return your item:
* Books
* DVD
* Electronics & Photo
* Home & Garden
* Jewellery & Watches
* Music
* PC & Video Games
* Software
* Sports & Leisure
* Toys & Games
* Video
* Large items
* Please use our online Returns Support Centre to return all items that you have purchased directly from Amazon.co.uk
* Please print the return label and include it in your return package. Do not change the size of the return package when printing as this can make the label unreadable for our scanners.
If you cannot print the label, please include the payslip (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.
* Please use the Amazon.co.uk cardboard box and the manufacturer's original package to return the item.
If you no longer have the Amazon.co.uk cardboard box, please include the name of the person who ordered the items and the order number in the sender field on the package. Click on the links at the end of this page for specific information on returning each type of item (including unwanted gifts) under our 30-day Returns Guarantee.
* Note: if you return an item/s to us using a pre-paid, personalised return label and the reason for the return is not because of an error on our part and the item is not defective, we will deduct the cost of return postage from your refund.
Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty.
* Note: Our returns guarantee for large items delivered via specialist courier is limited to 14 days. Click here for further information. We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item). Click on the links below to find out how to return your item:
* Books
* DVD
* Electronics & Photo
* Home & Garden
* Jewellery & Watches
* Music
* PC & Video Games
* Software
* Sports & Leisure
* Toys & Games
* Video
* Large items